FAQ

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible.

1. How can I change something in my order?

If you need to change something in your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.

2. How can I pay for my order?

We accept PayPal for your convenience.

3. Can I track my order?

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

4. Can I return an item?

Please visit our Returns & Exchanges page for more information.

5. How long will my order take to be delivered?

Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 3 business days.

6. Do I need an account and what are the benefits?

It’s not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customised shopping experience.

7. Will you be discrete?

Of course, our packaging is secure and plain, showing no signs of company logo or contents.

8. How can I contact you?

You can contact our team through the contact us page. Were fast so expect a response within 1 hour.